I'm to THAT point

I'm convinced that the "all" in "all of our representatives are currently helping other customers" consists of one person.

And WHY do they interrupt their canned music and announcements to tell you that one will be with you shortly? You know they don't mean it and even if they did, it's so disappointing to hear the music go dead, only to have such an announcement be the reason for the interruption.

Also, you know you're not the only one who needs help when the rep comes back to the phone no less than five times to tell you she's putting you back on hold because they're still trying to figure out what is wrong.