Why Is There an Ech--Ooohhh

Mom called me this afternoon to ask that I report that their phone was down. She explained (so I could explain) that the tree service had started their work by knocking down their phone line. Thinking it would be easier to just call and explain (and maybe get expedited service), I just placed a 611 call.

As they say, that's what I get for thinking.

I got a lady who was obviously obviously following a script. I affectionately call her Bonnie the Brainless.

Me: I'm calling to report that my parents' outside phone line has been knocked down by a tree service.

Bonnie: I'm sorry that you're having phone trouble today. Could you give me the number of the phone you're reporting? Could you confirm the address? the name on the account?

(I did all the above)

Bonnie: I see they have wire care on their phone. If the problem is inside the house, it will be covered.

Me: Ooooooook.

Bonnie: Are they getting a dial tone?

Me: No. Their OUTSIDE line was knocked down. A tree service is there and they hit the line.

Bonnie: I see. Could you confirm the name on the account?

I did, for the second time, at least.

Bonnie: And what is your name?

Me: Carolyn Reid (new question)

Bonnie: Could you please hold, please?

Bonnie left. I sort of assumed she was calling one of the trucks that routinely buzzes the area. After an eternity, she returned.

Bonnie: I ran a test and I see that they have no service. It could be an issue that we have to resolve or, if you want, you could run and check it yourself to see if you can find the problem.

Me: (not shouting--remarkably--but FIRMLY) The problem is that the line that runs from the pole to the house was knocked down by a tree service. The fellow who did it came to them to report what had happened.

Bonnie: I see. (Me: Whatever, Bonnie.) We can have service there tomorrow between 8 and 12.

Of course, I'm running myself over the coals thinking that I actually thought calling could expedite the process, but I think I'm still a bit better off than is Bonnie.