I wish I'd kept that one e-mail

I may be a MEDIA specialist, but I'm learning, in my CAVE, to hate technology more and more.

Rich came over to copy some items on my all-in-one. My all-in-one was acting up, so, after a few moments of tinkering with trouble-shooting, Rich resorted to online chat. After nearly an hour of fiddling, the tech decided that the best thing would be to send me a new printer (again) and we proceeded with return details. At the end of the conversation, Alan promised that "it will take 5 to 7 business days to reach the printer at your door."

This is my second replacement printer in about six months. Rarely do you have to do this with books, pens, or paper.

Actually, got a chisel and some stone?